Return and Refund Policy

1. Introduction

At Infoston USA Store, we strive to ensure your satisfaction with every purchase. This Return and Refund Policy outlines the conditions under which returns, exchanges, and refunds are processed. By making a purchase, you agree to the terms of this policy.

2. Return Eligibility

Returns are accepted under the following conditions:

• Returns must be initiated within 30 days of receiving your order.
• Items must be in their original condition, unused, with tags attached, and in original packaging.
• Proof of purchase (order number or receipt) is required.
• Custom or personalized items are not eligible for return unless defective.

3. Return Process

To initiate a return:

• Contact our support team at sales@infoston.com or call +91 9344973677 with your order number and reason for return.
• We will provide a return authorization and shipping label if applicable.
• Ship the item back to us using the provided label or a traceable method.
• Once received and inspected, we will notify you of the approval or rejection of your return.

Processing time for returns is typically 5-7 business days after receipt.

4. Refund Process

If your return is approved, refunds are processed as follows:

• Refunds are issued to the original payment method.
• Refund amount excludes shipping costs unless the return is due to our error.
• Refunds may take 3-10 business days to appear on your statement, depending on your payment provider.

5. Non-Returnable Items

The following items are non-returnable:

• Perishable goods (e.g., sweets, food items).
• Intimate or sanitary goods (e.g., undergarments).
• Gift cards or downloadable software.
• Items marked as "final sale."
• Custom-made or personalized products (unless defective).

6. Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped, defective product). In such cases, we will reimburse the return shipping cost or provide a prepaid label.

7. Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, contact us within 7 days of receipt with photos and details. We will arrange for a replacement or full refund, including shipping costs.

8. Order Cancellations

Orders can be canceled within 24 hours of placement for a full refund. After this period, cancellations are subject to our standard return policy once the item is delivered.

9. Changes to This Policy

We may update this Return and Refund Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of our services constitutes acceptance of the updated policy.

10. Contact Us

For questions or assistance with returns and refunds, please contact us at:

Infoston USA Store
Email: sales@infoston.com
Phone: +91 9344973677
Address: 3/672A, Chidambaram Nagar, Sattur